Return and Refund Policy

Overview

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days and provide photos or video evidence of the damage. We will be happy to either replace the order or offer a full refund. We reserve the final decision to determine whether the product meets the damage criteria and whether a replacement or refund will be provided.

 

Items Lost in Transit

By placing an order, you agree to our shipping timelines. Most orders will arrive within the estimated time, but external factors (e.g., customs inspections) may cause delays. If your order has not arrived within 10 working days beyond the displayed shipping time, please contact us. We will gladly replace the order or provide a full refund.

 

Lost or Stolen Packages

Wanderlustᴴᴷ is not responsible for packages that are lost or stolen after confirmed delivery to the order address. If this occurs, please contact the courier company directly. We will provide the delivery address, delivery date, tracking information, and courier details to assist you with further inquiries.

 

Return Policy

We do not accept returns or refunds.

Our guarantee applies only to defective or damaged products. Your satisfaction is our top priority, but this policy helps us continue to offer high-quality products and services to all customers.