WANDERLUSTᴴᴷ Backpack 2-Year Warranty Plan

WANDERLUSTᴴᴷ 2-Year Warranty Plan (Unlimited Free Repairs + One-Time Free Replacement)


At WANDERLUSTᴴᴷ, we’re not just here to sell backpacks — we truly hope our products will elevate your travel experience in the long run.

We want you to use our gear with confidence, for as many trips as you take, and trust it to stay by your side every step of the way.

The official price of the 2-Year Warranty Plan is HKD $527, but if purchased together with the backpack, you’ll enjoy a one-time discounted rate of HKD $327.
(Offer valid only when purchased with the backpack)

✅ Coverage Includes:
✔️ Functional damage caused by manufacturing defects
✔️ Unlimited free repairs during the 2-year coverage period for issues that affect backpack usability, such as:

  • Broken or misaligned zippers
  • Severely loose or split stitching
  • Detached or broken shoulder/chest straps
  • Damaged buckles or functional clasps
  • Internal structure issues (e.g. loose partitions)
  • Vacuum compression bag failure
  • Detached logo (special case – free repair provided)

✔️ If repair is not possible, we will offer a one-time replacement of a new backpack (limited to once per customer)


❌ Not Covered by the Warranty:
This warranty only applies to functional issues that directly affect backpack usability. Cosmetic wear and tear or non-functional damages are not eligible for repair or replacement.

The following cases are excluded:

✘ Cosmetic Wear from Daily Use:
These are natural signs of usage that don’t affect functionality. Examples:

  • Minor surface scratches or scuffs
  • Fading from sunlight or washing
  • Slight fraying or fuzz on edges/corners
  • Creases from folding/compression
  • Fabric texture changes (e.g. matte turning glossy)


✘ Accidental Damage:
Caused by user mishandling. Examples:

  • Water damage to the lining
  • Backpack dropped or hit during travel
  • Fire damage or warping from heat


✘ Intentional or Improper Use:
Any form of misuse. Examples:

  • Cutting or burning the backpack
  • Damage from sharp objects inside
  • Exceeding weight limits
  • Sitting on or using the backpack for unintended purposes


✘ Decorative Element Damage:
These don’t affect use. Examples:

  • Minor pilling on bottom or edges
  • Stains or color inconsistencies
  • Mild fabric fuzz or shine from friction
  • Slightly loose thread ends at seams


✘ Lost or Stolen Items:
The warranty does not cover cases where the backpack is lost or stolen during travel.


📅 Warranty Period:

  • Starts from the date of backpack purchase.
  • Valid for 2 years
  • Customers must provide proof of purchase or order number when making a claim


📅 Important Note on Warranty Start Date:

If the warranty plan is purchased after buying the backpack (i.e., at the regular price of HKD $527), the warranty period still begins on the date the backpack was purchased, not the date of warranty purchase.


Please keep your original order confirmation and delivery record for future warranty claims.

🔧 Repair Guidelines:

  • Repairs apply to functional issues only
  • While unlimited repairs are offered, excessive or repeated claims may be subject to review
  • Warranty becomes void if the product is repaired, altered, or disassembled by unauthorized parties


🌍 Shipping & Other Costs:

  • Customer is responsible for round-trip shipping costs, taxes, and duties (if any)
  • We recommend using a trackable shipping method and purchasing shipping insurance
  • For international customers, please contact us in advance to confirm warranty arrangements before sending your item


📌 Additional Notes:
This warranty only applies to items purchased directly from WANDERLUSTᴴᴷ or authorized sellers. It is non-transferable and valid for the original purchaser only.

We reserve the right to final interpretation and approval of all warranty claims

For any questions or warranty requests:
📩 Email us at info@wanderlusthk.com or DM us on Instagram with your order number and photos of the issue — we’re here to help.